Frequently Asked Questions.
Everything you need to know about Healf.
Every product at Uerthed undergoes our Three Step Curation Process. With it, all products are vetted by our discovery team, partnering experts, and our community to ensure our customers get the best, most effective products on the market.
You can read more about this process here.
We are always eager to share more about the ingredients in our carefully selected products. Under each product, you'll find detailed information about the ingredient formula, as well as the intended purpose of the product and how to use it.
Every product at Urthed undergoes our rigorous Three Step Curation process. Within this, we take time to examine the ingredients of each product to ensure they meet our high standards of quality, efficacy, and wellbeing. We regularly review our products to ensure we are always at the forefront of wellbeing.
If you have further questions about these things, you can contact our customer wellbeing team on info@urthed.com
We are proud to ship across Australia & New Zealand.
FREE Standard Delivery in Australia: Enjoy free standard delivery on orders over $150.
Standard Delivery: For orders under $150, we offer standard delivery across Australia for $9.95.
To place an order, simply browse our selection of wellbeing products, or use our search bar to find the specific products you're looking for.
On each product page, choose whether you'd like a one-time purchase or to subscribe and save, then select 'Add to cart'.
When you're ready to checkout, enter your delivery information and payment details as needed and follow the prompts to complete your purchase.
Following this, you'll receive email confirmation of your order, as well as tracking information once this is available.
To place an order, simply browse our selection of wellbeing products, or use our search bar to find the specific products you're looking for.
On each product page, choose whether you'd like a one-time purchase or to subscribe and save, then select 'Add to cart'.
When you're ready to checkout, enter your delivery information and payment details as needed and follow the prompts to complete your purchase.
Following this, you'll receive email confirmation of your order, as well as tracking information once this is available.
To place an order, simply browse our selection of wellbeing products, or use our search bar to find the specific products you're looking for.
On each product page, choose whether you'd like a one-time purchase or to subscribe and save, then select 'Add to cart'.
When you're ready to checkout, enter your delivery information and payment details as needed and follow the prompts to complete your purchase.
Following this, you'll receive email confirmation of your order, as well as tracking information once this is available.
We offer free 365-day returns and exchanges on items in their original packaging for all orders within the Australia & New Zealand.
To be eligible for a return, your item must be in the same condition that you received it and returned in its original packaging.
For consumable products and supplements, items must be unopened and unused.
For tech products, accessories, and other gear, returns are assessed on a case-by-case basis; however, it must come in its original product packaging.
To initiate a return, please contact our Customer Wellbeing team on info@urthed.com
We are happy to offer exchanges on products that are unopened, unused, and in their original packaging.
To arrange an exchange, please contact our customer wellbeing team on info@urthed.com
We offer free returns on orders within the Australia.
Once you've requested a return, we'll send you a pre-paid return label to post your items back to us.
Unfortunately we are unable to cover the cost of international returns. In order to minimise return costs for our customers outside of the Australia, we work with a number of different couriers, and offer a self-post option.
Once your return has been received and inspected, we will email you to confirm we've received your returned item. Your refund will be processed back to your original method of payment shortly after this. Please note, this process usually takes 7-14 working days.
If your refund does not reflect in your bank account after 14 working days following our confirmation email, please contact our Customer Wellbeing team on info@urthed.com
We are committed to offering exceptional customer service and our Customer Wellbeing team is dedicated to ensuring your experience at Urthed is a positive one.
Please don't hesitate to get in touch with us if you need support with any questions you may have that our FAQs do not address.
You can reach us on info@urthed.com
We are always open to feedback and appreciate customers who take the time to share their thoughts with us.
Your input is valuable in our commitment to excellence so please don't hesitate to contact us with any feedback or suggestions.
You can reach us on info@urthed.com
